SUBMIT ONLY ONE REGISTRATION FORM PER ROOM

CANCELLATION PENALTIES

If you are canceling your booking prior to your final payment, there is no penalty to cancel unless you have booked a specific promotion with a non-refundable deposit and/or cruise price. For cruises 5 days or less, the final payment date is 76 days prior to sailing and for cruises 6 days or more, the final payment date is 91 days prior to sailing. 

Guests who have made reservations for multiple occupancy cabins (for example for three, four, or five persons) are subject to the cancellation charges and schedule below for the entire cabin reservation, even if the guest does not cancel their individual reservation and even if the names of all persons to be in the same cabin as the guest are not provided at the time of booking. Guests whose embarkation is denied under related to background checks and/or conduct are also subject to the cancellation schedule below as are guests who have made bookings as part of the same travelling party as a guest who is denied embarkation related to background checks and/or conduct. For further details, please consult your Cruise Ticket Contract.

The following promotions have a non-refundable deposit and/or cruise price at time of booking and will be penalized as such. Within our standard cancellation penalty period, regular penalties will apply.  
  • Early Saver: The deposit is non-refundable at any time after the booking is made. All cancellations that occur prior to the final payment due date will receive a non-refundable and non-transferable future cruise credit in US dollars in the amount of the deposit less a $50 USD per person service fee. The future cruise credit must be used on a new booking made within 12 months from the date of cancellation and can only be applied to the price of your future cruise. Any unused portion will be forfeited.
  • Super Saver: The deposit is non-refundable at any time after the booking is made.
  • Pack & Go: 100% of Total Fare is non-refundable any time after the booking is made.

Once your booking is within our cancellation penalty period, the amount of penalty will increase as the cruise departure approaches. When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise:

  • From the final payment date to 56 days prior to sailing, the penalty is the standard deposit amount.
  • From 55 days prior to sailing to 30 days prior to sailing, the penalty is 50% of the Total Fare or the standard deposit amount, whichever is greater.
  • From 29 to15 days prior to sailing, the penalty is 75% of the Total Fare or the standard deposit amount, whichever is greater.
  • From 14 days prior to sailing to the day of your cruise, the penalty is 100% of the Total Fare.
  • No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.

The Total Fare is defined as Cruise Charges, Transfer Services, Pre/Post Cruise Vacation Packages and Fly2Fun Air (please note that Fly2Fun Restricted Air which is non-refundable at time of booking). Government Taxes and Fees, as shown on your cruise invoice, as well as any prepaid Service Gratuity, will not be subject to a cancellation penalty and will be refunded in case of cancellation.

(“Cruise Charges” means the combination of the “Cruise Fare” and “Required Cruise Fees and Expenses". ”Cruise Fare” means the amount paid for the cruise which includes full board, ordinary ship’s food during the voyage, but not charges or expenses for goods or services voluntarily or incidentally incurred by Guest, including, but not limited to, for spirits, wine, beer, soft drinks or mineral waters, shore excursions, salon and spa services, room service or dining in specialty restaurants, charges for any medical services received onboard, or Service Gratuities (as described in your Ticket Contract). “Required Cruise Fees and Expenses” means all mandatory third-party fees and expenses for services on board and in port. “Government Taxes and Fees” includes government-imposed taxes and fees for the performance of the cruise and related purchases, such as port head taxes, VAT, air, and hotel taxes and similar fees and taxes assessed on the transaction.)

If you have purchased Carnival's Fly2Fun air, please note the following as it pertains to the cancellation of the air portion of your booking:

  • Flexible Air: Air is refundable outside of 60 days prior to sailing. Applicable penalties apply to changes made within 60 days.
  • Restricted Air: Air is non-refundable at time of booking.

For guests booked directly with Carnival: To check and see if your booking is subject to a cancellation penalty, login to your carnival.com profile. Under the 'My Cruise Details' section, click on the 'Is there a penalty for cancelling this booking' link.

For guests booked through a travel agent/advisor: Please contact your travel advisor directly to see if your booking is subject to a cancellation penalty.

Nonperformance of Cruise Refund Policy

If Carnival cancels your cruise, or delays your cruise for more than 3 calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you are entitled to a refund of your cruise fare paid and charges for accommodations, services and facilities (including required cruise fees & expenses and other ancillary charges paid to the carrier in relation to your cruise) for the cancelled or delayed cruise.  In order to claim such a refund, on or before the 180th calendar day after the originally scheduled embarkation, please contact Carnival if you booked directly with Carnival or your travel advisor if you booked with a travel advisor. You may contact Carnival by phone at 1-800-764-7419. Please visit our Contact Us | Customer Service Team | Carnival Cruise Line page for details and operating hours.  Carnival will review the refund request and respond by email within 180 days of the date the claim is made. If Carnival finds that you are entitled to a refund, Carnival’s response may also include an offer of an alternative to a refund, such as a future cruise credit, and you will be free to choose

TRAVEL CANCELLATION INSURANCE

1 Carnival Vacation Protection is available to U.S. residents of all states except New York.

2 Travel Insurance is underwritten by United States Fire Insurance Company.

Carnival Vacation Protection terms and conditions: The travel insurance portion of this Carnival Vacation Protection plan provides insurance coverage that applies only during the covered trip. You may have coverages from other sources that provide you with similar benefits but may be subject to different restrictions depending upon your other coverage. You may wish to compare the terms of this insurance coverage with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker. Important: This is only a brief description of Carnival Vacation Protection.  See your state-specific Vacation Protection information. Indicates external site which may or may not meet accessibility guidelines. Opens in a new tab.

Prices are subject to change without notice.

We strongly recommend purchasing travel insurance due to the vendor's very strict cancellation policies. This is to confirm that you are aware of the cancellation penalties as described above on this page and that travel insurance is available for purchase to protect against cancellation penalties due to unforeseen MEDICAL reasons.

DEPOSIT REQUIREMENTS

It is the traveler's responsibility to determine the correct deposit amount.

The deposit will be processed for the minimum amount required to secure the booking unless otherwise indicated by the traveler.

For double occupancy a minimum deposit of $100 is required to confirm your booking.

For a 3 or 4 person cabin a minimum of $200 is required to confirm your boking.

For questions, contact your travel agent, Cherrelle, at info@theacetravelco.com